Your order is shipped by “Black Cat/ Yamato Unyu” courier or other courier applicable to your country. When the payment is approved online, the shipping is processed within three (3) business days. If the order is made on Saturday, Sunday or a holiday the order will be processed on the following business day. If you do not receive the courier within 10 business days from your order, please contact us.
A 700 JPY flat rate for shipping fee is charged for products shipped within domestic Japan except for Hokkaido and Okinawa, however shipping is free if the purchase cost is ¥9,800 or more at reinaltd.com. A 1000 JPY flat rate for shipping fee for products shipped to Hokkaido and Okinawa prefectures, however shipping is also free to the shipping address in Hokkaido and Okinawa if the purchase cost is ¥9,800 or more at reinaltd.com.
SHIPPING RESTRICTED PRODUCTS, FOODS AND ALCOHOL ITEMS
Some countries prohibit shipping, importing and selling certain animal products, food and alcohol items online. Our products are shipped from Japan (Except for the products of Oro del Desierto). Your country of residence may not allow you to import our products by courier. Please refer to the rules and regulations of your local customs office before you make a purchase from us. If REINA or a third party confirms that your purchase of product(s) is unable to be delivered to your shipping address, we will advise you by email upon processing your order and inform you of the status of the shipping. We will process the shipping within (7) seven days of our email notice. You must provide us with a valid shipping address at email@example.com. Otherwise, we will cancel the order and fully refund your purchase of our product(s). Refund will be processed within (10) ten business days. REINA is not responsible for ensuring any purchased items can be imported to your country of residence.
RETURN AND REFUND POLICY
We will exchange any defective items (such as broken or leaking items as a result of shipping) within eight (8) days of shipping. Place items in their original packaging and send back to our address. Call or contact us at firstname.lastname@example.org within eight (8) days of your shipping notice to start the process. We will reimburse the cost of shipping for exchanged items.
Returned items must be sent back unopened within eight (8) days of shipping for a refund. A refund will be made depending on your original payment method. We will process a refund as soon as we receive the returned item(s). REINA will not provide refunds for used or opened items and likewise will not refund the shipping fees for used or opened items.