Seller’s name： REINA LIMITED
Representative： Chiaki Imai, President & CEO
Sun Selco Building 3rd Floor
Seller’s phone number： REINA CUSTOMER CARE
092.781.7015 (within Japan) or +81.92.781.7015
Business hours： 09:00 – 18:00 JST
(except for Sat, Sunday and public holidays and New Years holidays）
Selling price： We will indicate the selling price per product.
Fees other than payment for purchased products：
Credit card Free
Bank remittance Applicable bank fees
POD Applicable POD fees
Delivery charge Within Japan 500JPY flat rate
Free for a purchase of at or over 9800JPY
How to order：
Proceed to the purchase screen from “Shopping cart” in the screen of the product details. Members are required to log in first.
Payment method : Credit card or bank remittance
- Credit card payments will only be accepted if made by the cardholders.
- AMEX, VISA and MASTER CARD are accepted. The total amount is due upon purchases and must be paid in a single payment.
- Applicable bank fees are applied when you make a direct deposit to our bank account.
- Your bank may charge applicable fees when you wire transfer cash to our bank account.
(POD – Payable On Delivery)
- POD payments are only be accepted when products are delivered to the purchaser.
- POD payments will only be accepted to purchase up to the total value of 300,000 JP yen (consumption tax included).
- You can not pay via POD with the “Pick Up in Store” delivery option.
Payment due date:
- The due date for credit card payments depends on the cut-off date and terms of the credit card being used. Please contact your card company for details.
- Payments via bank remittance shall be made within 7 days from your purchase. If we cannot confirm the deposit in our bank account, we cancel the order.
- POD purchases require you to pay directly to the deliverer of the courier company upon receiving the product packages.
- Products are delivered within Japan ONLY.
- Products will be delivered within 10 business days of receiving your order.
- Please understand that we cannot deliver within the above timeframe if the purchased products are not in stock or sold out.
- Please contact REINA CUSTOMER CARE if your purchased product does not arrive within 10 business days from the order.
- You may pick up your order at one of OUR AFFILIATED stores. You can choose the location when you fill your billing information.
Return and refund policy:
- We will exchange any defective items (such as broken or leaking items as a result of shipping) within eight (8) days of shipping. Place items in their original packaging and send back to our address. Call or contact us at email@example.com within eight (8) days of your shipping notice to start the process. We will reimburse the cost of shipping for exchanged items.
- Returned items must be sent back untagged and/or unopened within eight (8) days of shipping for a refund. A refund will be made depending on your original payment method. We will process a refund as soon as we receive the returned item(s). REINA will not provide refunds for used or opened/untagged items and likewise will not refund the shipping fees for used or opened items.
- Please note that the number of our inventory is limited. The products you may wish to purchase may not be available at the time of your purchase.
- Minors are required to have a consent to purchase our products by their guardians.
- Please note that the products you may wish to purchase may be sold out or they may no longer be produced.
- Prices are subject to change without prior notice.