Terms of service
Privacy Policy
Reina Co., Ltd. (hereinafter "we" or "the Company") is committed to protecting the personal information of our customers. We have established the following privacy policy and implemented the necessary systems and practices to ensure all employees understand and uphold the importance of personal data protection.
Management of Personal Information
We take all necessary measures to keep customer personal information accurate and up to date, and to prevent unauthorized access, loss, damage, falsification, or leakage. This includes maintaining security systems, establishing proper management protocols, and providing ongoing employee training.
How We Use Your Information
Personal information provided by customers is used solely for the purposes of responding to inquiries, providing service-related communications, and sending relevant materials via email or post.
Disclosure to Third Parties
We will not disclose your personal information to any third party except in the following circumstances:
- You have given your consent
- Disclosure is necessary to a subcontractor or service provider acting on our behalf to fulfill your requested service
- Disclosure is required by law
Security
We take comprehensive security measures to ensure the accuracy and safety of all personal information we hold.
Access, Correction & Deletion
If you wish to review, update, or delete your personal information, please contact us. We will verify your identity before processing any such request.
Compliance & Review
We comply with all applicable Japanese laws and regulations regarding personal information, and we regularly review and update this policy to ensure continued compliance and improvement.
Returns & Exchanges
Returns:
If you would like to return an item for personal reasons, we accept returns within 8 days from the delivery date, provided the item is unused and all product tags and accessories remain attached.
If the return is due to defects, an incorrect item, or damage during delivery, please contact REINA Customer Care within 8 days of delivery. We are unable to accept requests submitted after this period.
Exchanges:
If your order arrives with defects, an item different from what you ordered, or damage caused during delivery, we will gladly arrange an exchange for a non‑defective item.
Please contact REINA Customer Care within 8 days from the delivery date. Exchange requests made after this timeframe cannot be accommodated.
Additional Information:
For full details on return and exchange conditions, refund methods, and shipping fees, please refer to our Legal Notice based on the Act on Specified Commercial Transactions: LEGAL NOTICE
Contact Us
For any inquiries regarding the handling of your personal information, please contact us at:
REINA Co., Ltd. Sun Selco Building, 3F 1-1-1 Watanabedori, Chuo-ku, Fukuoka 810-0004, Japan
TEL: 092-781-7015 FAX: 092-761-4248